Ewelina Sudol
20 septembre, 2019, 11:46
Bonjour, apr?s mon exp?rience avec Happy Phone je me sense oblig?e de laisser un commentaire pour que vous soyez au moins au courant de ce qu?ils ont fait avec mon iPhone. Je leur ai donn? mon t?l?phone avec le probl?me de connecteur de charge ? cause d?une chute. Tout marchait tr?s bien jusqu?? ce qu?il tombe alors que mes ?couteurs ?taient branch?s. Je le ram?ne au r?parateur le 10 septembre et figurez vous, je n?ai pas pu le r?cup?rer avant hier (19 septembre). D?abord on m?a dit qu?il fallait qu?ils fassent un devis, j?ai dit ok. On m?a inform?e qu?apparemment mon iPhone se chargeait finalement mais seulement d?un seul c?t? et quand j?ai branch? mes ?couteurs, ?a ne marchait pas. Du coup j?ai d?cid? de faire la r?paration. Depuis le 11 septembre j?aurais pas eu d?informations sauf si je les appelais pour les avoir, puis apr?s chaque de mes appels (s?ils ?taient assez gentils pour me r?pondre car plusieurs de mes appels ?taient ignor?s). On m?a dit qu?apr?s le changement de pi?ce ?a marchait plus du tout et qu?ils allaient la changer ? nouveau. Pratiquement chaque jour, c??tait un nouveau d?lais.. la r?paration qui prend normalement une journ?e, chez happy phone a pris presque 10... Je suis all?e r?cup?rer mon iPhone 2 fois. Le mercredi 18, j?arrive et on me dit que le t?l?phone est pr?s depuis hier (personne m?a tenue au courant) mais malheureusement ils ?taient toujours chez le r?parateur... bizarre ou juste absolument pas professionnel?
On m?a fait revenir le lendemain. On me remet le t?l?phone en main, on me montre que le t?l?phone charge... toute contente j?essaie d?acc?der ? mon t?l?phone et l?, le bouton le march? pas donc impossible de d?bloquer mon t?l?phone... pour vous dire, ? ce moment l? j?en pouvais vraiment plus, mais je suis rest?e correcte. Heureusement pour moi, un de leurs techniciens ?taient l? et on lui a propos? d??changer l??cran. ?a a bien march? avec le nouveau. Et l?, on passe au paiement... Je n?ai aucune id?e de comment les deux vendeurs s?appellent donc je peux pas donner de noms mais dans tous les cas celui ? qui j?ai parler le 19 septembre, m?a ??gentille ment?? propos?e que je paie seulement 20? de plus pour l??change d??cran qu?ils ont EUX-M?MES CASS?. J?ai ?videmment refus? et le vendeur a accept? mais ?a se voyait d?j? qu?il ?tait pas content. Puis apr?s avoir pay? les 50? pour la r?paration de connecteur de charge, que je n?aurais vraiment pas du payer j??tais sortie du magasin pensant que je vais plus jamais devoir penser ? ces gens l?. Sauf qu?au moment d?appeler quelqu?un (malheureusement je ne l?ai pas fait directement en sortant du magasin) je me suis rendue compte qu?? moins que je mette mes ?couteurs pour les appels, on ne m?entend pas quand je parle... donc tout ?a pour dire, apr?s 10 jours, 50? en moins sur mon compte j?ai ?chang? un probl?me de mon t?l?phone ? un autre... donc ce soit disant professionnalisme n?a pas exist? dans mon cas. Je regrette de les avoir choisi. Faites attention si vous voulez r?parer votre t?l?phone chez eux... C?est pas gagn?... et ils vont vous faire culpabiliser si vous refuser de payer les frais additionnels comme ils l?ont fait avec moi.
(Translated by Google)
Hello, after my experience with Happy Phone I feel obliged to leave a comment so that you are at least aware of what they did with my iPhone. I gave them my phone with the charging connector problem because of a fall. Everything worked fine until it fell while my headphones were plugged in. I bring him back to the repairman September 10 and figure you, I could not get it back before yesterday (September 19). First I was told that they had to make a quote, I said ok. I was informed that apparently my iPhone was finally loaded but only one side and when I plugged my headphones, it did not work. So I decided to do the repair. Since September 11 I would have had no information unless I called them to have them, then after each of my calls (if they were nice enough to answer me because many of my calls were ignored). I was told that after the change of room it worked no longer and that they would change it again. Practically every day, it was a new delay .. the repair that normally takes a day, at happy phone took almost 10 ... I went to recover my iPhone 2 times. On Wednesday 18th, I arrive and I am told that the phone is close since yesterday (nobody kept me informed) but unfortunately they were still at the repairer ... weird or just absolutely not professional?
I was made back the next day. I'm given the phone in hand, it shows me that the phone loads ... any content I try to access my phone and there, the button the market not impossible to unlock my phone ... to tell you, at that moment I could really have more, but I remained correct. Fortunately for me, one of their technicians was there and it was proposed to exchange the screen. It worked well with the new one. And there, we go to the payment ... I have no idea how the two sellers are called so I can not give names but in any case the one to whom I spoke on September 19, "Kindly" proposed that I pay only 20 ? more for the exchange of screen that they were THEM-BROKEN. I obviously refused and the seller accepted but it was already clear that he was not happy. Then after paying the $ 50 charge connector repair, I really would not have to pay it out of the store thinking I will never have to think about those people again. Except that when calling someone (unfortunately I did not do it directly out of the store) I realized that unless I put my headphones for calls, we do not hear me when I speak ... so all that to say, after 10 days, 50 ? less on my account I exchanged a problem from my phone to another ... so this is saying professionalism did not exist in my case. I regret having chosen them. Be careful if you want to repair your phone at home ... It's not won ... and they will make you feel guilty if you refuse to pay additional charges as they did with me.
